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FAQs
frequently asked question
FAQs
  • Q
    No Image Displayed on the Screen / Shows “DVI Not Connected”
    A
    Possible Causes :
    1. Poorly connected DVI cable.
    2. Graphics card properties not set to duplicate mode.

    Troubleshooting Steps:
    1. Check the DVI cable connection.
    2. Set the graphics card to duplicate mode.
  • Q
    The 2IN1 processor displays a black screen while reading from the USB flash drive.
    A
    Possible Causes:
    1. Firmware program issue with the processor.
    2. Video resolution exceeds 1080P.
    3. Incorrect video format.
    4. USB flash drive is not formatted as FAT32.

    Troubleshooting :
    1. Update the processor with the latest firmware.
    2. Use video format conversion software to lower the video resolution.
    3. Convert the video to MP4 format using video format conversion software.
    4. Format the USB flash drive and change the format to FAT32.

    Additional Issue:
    1. The USB flash drive has two partitions, with one being a system partition.
    2. The USB flash drive is connected via a 3.0 interface.

    Additional Troubleshooting :
    1. Format the USB flash drive and merge it into a single partition.
    2. Replace the USB flash drive with one that uses a 2.0 interface.